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Real Impact
Clear, actionable developmental feedback that is easy to interpret and apply: Does not require expert analysis
Increase Person-Job Role Fit and Suitability
Reducing voluntary turnover by just 5% can save a mid-sized organization millions of dollars annually in rehiring and training costs. People leave managers rather than a job, and where someone is not suited they are more likely to "quiet quitting".
Non-Judgmental, Person-Centered Feedback
Person-centered feedback to understand each individual’s unique strengths, motivations, and development areas without labeling or criticism. Feedback and reporting to support growth through constructive insight.
Actionable Surveys and Virtual Interviews for Competency Development
Formative assessments, built around competencies, that enhance awareness of strengths and developmental priorities and progress at the individual, team and organization level.
What is Talent Insight?
The strategic use of surveys, assessments, simulations and other tools to understand the capabilities, motivations, and potential of your people. By integrating and combining competency indicators, behavioral patterns, and predictive analytics, we uncover opportunities for growth, strengthen team dynamics, and enable evidence-based talent decisions that drive business success through targeted learning and growth.

What is Talent Insight?

The strategic use of surveys, assessments simulations and other tools to understand the capabilities, motivations, and potential of your people. By integrating and combining competency indicators, behavioral patterns, and predictive analytics, we uncover opportunities for growth, strengthen team dynamics, and enable evidence-based talent decisions that drive business success through targeted learning and growth.

Why Talent Insight is Important?
Talent insight is essential for guiding informed, objective developmental decisions that align with business strategy and future capability needs. It helps organizations go beyond intuition, enabling smarter hiring, targeted development, and stronger leadership planning.
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Identify personal and team preferences and work attitudes
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Reveal how individuals and teams prefer to think, work, and collaborate to improve alignment and performance.
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Understand people dynamics and engagement
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Gain insight into interpersonal behaviors, trust levels, and motivation across the team to enhance cohesion and impact.
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Guide learning and development with targeted feedback
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Deliver precise, strengths-based feedback that supports meaningful growth and development planning.
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Close the gap between identity, perception, feedback and performance
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Highlight alignment or disconnects between self-perception and others’ perspectives to build insight and accountability.
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Support focused learning journeys with formative assessments
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Use real-time, developmental feedback to personalize learning pathways and accelerate capability building.
Why Talent Insight Is Important?
Talent insight is essential for guiding informed, objective developmental decisions that align with business strategy and future capability needs. It helps organizations move beyond intuition, enabling smarter hiring, targeted development, and stronger leadership planning.

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Identify personal and team preferences and work attitudes
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Reveal how individuals and teams prefer to think, work, and collaborate to improve alignment and performance..
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Understand people dynamics and engagement
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Gain insight into interpersonal behaviors, trust levels, and motivation across the team to enhance cohesion and impact.
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Guide learning and development with targeted feedback
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Deliver precise, strengths-based feedback that supports meaningful growth and development planning.
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Close the gap between identity, perception, feedback and performance
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Highlight alignment or disconnects between self-perception and others’ perspectives to build insight and accountability.
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Support focused learning journeys with formative assessments
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Use real-time, developmental feedback to personalize learning pathways and accelerate capability building.
Our Process
How We Deliver Talent Insight
Use evidence-based insight to understand talent potential, align individual strengths with business needs, and make smarter, more strategic workforce decisions.
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Select & Communicate Competencies
Map the competencies, personality, values and other relevant attributes to be measured.
Self-Service & Managed Surveys
Deliver easy-to-understand surveys and tools for insight.
Reporting &
Dashboards
Dashboards
Modern interfaces for reporting, both PDF and interactive dashboards.
Provide Feedback & Strategic Insights
For leaders, teams, mentors, coaches to explore in 1-on-1s, workshops or events.
Tools that Power Your Insight
Accurate Talent Intelligence for Growth & Impact
Modern, next-generation approaches to provide continuous insight into personal preferences, leadership style, and impact — identifying the targeted learning to accelerate each participant’s growth to the next level.
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Workforce analytics dashboard
We conduct a multisource competency evaluation to reflect on strengths and identify areas for improvement in learning plans and individual development plans (IDP)
Well-being
& psychological safety
Foster self-awareness and growth by helping individuals understand natural and working style, promoting well-being, psychological safety.
Skill gap
analysis
360°, or multi-source feedback, involves gathering competency evaluations from an individual’s immediate network to aid their awareness.
Competency-based learning & growth
Mentis helps you to deliver competency-based learning and development for individual contributors, specialists, and leaders.
Engagement & culture surveys
Measure what drives motivation, energy, and connection in your workforce. Using tools like the Utrecht Work Engagement Survey (UWES) for actionable insights into engagement levels and to help build thriving, high-performing organizations.
Diversity
& inclusion
We support you in building compassionate, inclusive cultures where diverse perspectives are valued. Our tools provide insights into team dynamics, psychological safety, and equitable practices to ensure everyone can thrive and contribute fully.
Optimizing Role Fit & Unlocking Potential
Identify how well individuals align with specific roles and future opportunities. Using data-driven insights, we reveal hidden strengths and growth areas to guide placement, development, and succession decisions.
Mentoring for Self-Awareness
Transform assessment data into meaningful personal insight through expert feedback and mentoring. This guided reflection builds self-awareness, unlocks motivation, and accelerates purposeful development.
Where Talent Insight Brings Value
Developing Insightful, Competent and Self-Aware Professionals
Empower your learning journeys and employee training and development with in-depth feedback and assessments designed to uncover potential, align capabilities.
Strategic Workforce Planning
Diversity, Equity & Inclusion
Employee Engagement Strategy
Competency-based Development
Psychological Safety
Talent Retention Initiatives
Mentoring & Coaching
Strategic Workforce Planning
Our Competency analysis solutions provide deep, evidence-based insights into the capabilities of individuals, teams, and broader talent groups. By evaluating behaviors against defined success profiles, we identify strengths, development needs, and readiness for future roles; supporting more effective hiring, promotion, and development decisions.
At the team and group level, Competency Analysis uncovers collective strengths, skills gaps, and potential risks, enabling targeted interventions and smarter workforce planning. Whether used for leadership pipelines, functional teams, or organization-wide reviews, our approach ensures alignment between talent capability and strategic goals.
Values
Values
- Provide objective, evidence-based insights into workforce capability
- Support smarter hiring, promotion, and succession decisions
- Enable targeted interventions that align talent with strategic goals

Diversity, Equity & Inclusion
At Mentis, we believe nurturing talent begins with creating environments where everyone feels valued, respected, and empowered to succeed. Our Diversity, Equity & Inclusion (DEI) services support this by helping organizations understand how inclusive their culture truly is through diagnostics, feedback tools, and behavioral data that surface patterns of engagement, bias, and psychological safety.
We work with leaders and teams to embed inclusive practices into talent evaluation, development, and mentoring processes. Whether through inclusive leadership feedback, diverse talent pipeline reviews, or equity-focused competency analysis. Our approach ensures DEI is not a standalone initiative but a core enabler of strategic growth and human potential.
Values
Values
- Build inclusive cultures where diverse talent thrives
- Identify and address systemic barriers to engagement and advancement
- Embed DEI into leadership, evaluation, and development practices

Employee Engagement Strategy
We help organizations build sustainable engagement strategies that go beyond one-off surveys focusing instead on meaningful drivers of motivation, connection, and contribution. Using validated tools such as the Utrecht Work Engagement Survey (UWES) and behavioral analytics, we uncover what energizes your people and where engagement barriers exist across roles, teams, and functions.
Our approach links engagement directly to talent development, leadership behavior, and organizational culture. Through strategic feedback, coaching, and targeted learning journeys, we empower leaders to act on insights and create conditions where employees feel valued, supported, and inspired to perform at their best.
Values
Values
- Uncover the true drivers of motivation, commitment, and performance
- Link engagement directly to leadership behavior and culture
- Create sustainable strategies that strengthen retention and productivity

Competency-based Development
Mentis enables targeted, measurable growth by aligning development efforts with clearly defined competencies that drive performance and leadership success. Using multisource feedback (180-degree and 360-degree) and personality profiling through our OCEANS model, we help individuals gain deep insight into their strengths, blind spots, and development needs; supporting more intentional and impactful growth.
At the team and organizational level, our competency-based development approach enhances workforce agility, succession planning, and strategic capability building. Combined with mentoring, structured learning journeys, and ongoing feedback, it ensures continuous development aligned with both individual potential and evolving business priorities.
Values
Values
- Align growth with clearly defined success competencies
- Support measurable, targeted learning at individual and team levels
- Enhance workforce agility and readiness for future business needs

Psychological Safety
Psychological safety is a foundation for effective learning, collaboration, and innovation. Through multisource feedback, team diagnostics, and personality insights from our OCEANS model, we help individuals and leaders understand how their behaviors impact trust, openness, and inclusion, key ingredients for high-performing, resilient teams.
Our approach integrates psychological safety into talent development and leadership mentoring, enabling teams to speak up, take risks, and learn from mistakes without fear of judgment. By embedding this into feedback systems and learning journeys, we support cultures where people feel secure, valued, and motivated to grow.
Values
Values
- Build trust and openness that enable innovation and collaboration
- Strengthen team resilience by encouraging risk-taking and learning
- Embed psychological safety as a foundation for high performance

Mentoring & Coaching
We help organizations retain top talent by understanding what drives commitment, satisfaction, and long-term growth. Using tools such as personality profiling with OCEANS, career anchors, and multisource feedback (180- and 360-degree), we identify the factors that influence individual engagement, role fit, and aspirations enabling proactive retention strategies tailored to your people.
Our integrated approach connects insight with action through mentoring, development planning, and competency-based learning journeys. By aligning personal goals with organizational needs and fostering psychological safety, we create the conditions for talent to stay, grow, and contribute at their highest potential.
Values
Values
- Increase retention by aligning individual aspirations with business needs
- Provide structured support for growth, performance, and engagement
- Cultivate a culture of learning through ongoing development relationships

Competency Mentoring & Coaching
Competency-based mentoring and coaching provide a powerful pathway for accelerating growth and leadership readiness. Through a combination of multisource feedback (180- and 360-degree), OCEANS personality profiling, and role-specific behavioral indicators, individuals gain deep insight into their strengths, development priorities, and how they show up in the workplace.
Experienced mentors and coaches work one-to-one to turn these insights into practical action enhancing self-awareness, building capability, and supporting progress toward personal and organizational goals. Whether focused on career transitions, succession, or performance enhancement, the approach ensures development is strategic, relevant, and sustained.
Values
Experienced mentors and coaches work one-to-one to turn these insights into practical action enhancing self-awareness, building capability, and supporting progress toward personal and organizational goals. Whether focused on career transitions, succession, or performance enhancement, the approach ensures development is strategic, relevant, and sustained.
Values
- Accelerate leadership readiness with tailored, evidence-based insights
- Turn feedback into actionable strategies for personal and professional growth
- Ensure development is relevant, strategic, and sustained over time

Hear from Our Clients
Testimonials
Discover how organizations use Talent Insight to unlock workforce intelligence and drive confident decisions.

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"What I appreciated most was how comprehensive the process was —it really covered
"What I appreciated most was how comprehensive the process was—it really covered everything. While I didn’t fully agree with every part, that’s natural with these kinds of tools. Ultimately, it challenged my self-perception in a constructive way, and reminded me there’s no absolute right or wrong—just greater awareness and insight to grow from."
Ali
Project Manager
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"The developmental tips and guidance I received were incredibly helpful
"The developmental tips and guidance I received were incredibly helpful, clear, practical, and tailored to me. What really stood out was how supportive the process felt. I never felt judged, just encouraged to reflect honestly and take steps forward. It made the feedback easy to absorb and act on."
Martha
VP of Operations
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"Receiving multisource feedback was eye-opening. It wasn’t always easy to hear
"Receiving multisource feedback was eye-opening. It wasn’t always easy to hear, but it gave me a balanced and honest view of how others experience my leadership. The process was handled with care—constructive, respectful, and focused on growth. It helped me see blind spots I wouldn’t have recognized on my own and gave me a clear path to improve."
Saleh
Team Leader, Quality
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Ready to Progress Your Competency-Based Feedback?
Discover what drives performance, potential, and growth
Leverage affordable and scalable psychometric insights, personality profiles, and behavioral competency feedback to explore hidden talent, close skill gaps, and make smarter people decisions. With Talent Insight, you gain a clear view of your workforce, today and for the future.

Ready to progress your competency-based feedback?
Discover what drives performance, potential, and growth.

Leverage affordable and scalable psychometric insights, personality profiles and behavioral competency feedback to explore hidden talent, close skill gaps, and make smarter people decisions. With Talent Insight, you gain a clear view of your workforce; today and for the future.
Mentis Talent Navigator
Talent Insights for Smarter Workforce Decisions
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OCEANS Personality Surveys
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Team Dynamics and Analysis
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Multisource Competency Feedback Surveys
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Networks & Collaboration
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Career Anchors & Drivers
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Dashboards & Analytics
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Training Needs Analysis
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Learning Cohort Support
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Development Tips for IDP
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Business Simulations & Gamification

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Stay Updated on Talent Innovation, Events & Product Launches
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Partners
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Success Stories
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Richard Brady is the Founder & Executive Chairman of Mentis Talent Technologies, a Singapore‑headquartered HR EdTech company operating across EMEA and Asia-Pac. He has devoted 35 years to building high‑impact, evidence‑based approaches to talent evaluation, insight, and learning. Richard established Mentis in 2003 with a simple premise: organizations thrive when they nurture talent, not just measure it. Today, that ethos is embodied in the Mentis Navigator ecosystem: OCEANS Personality Navigator, Competency Navigator 90/180/360-degree feedback, SONAR Network Centrality, and the BRAVO Social‑Emotional Compass, providing a coherent, data‑rich pathway from insight to action.
Richard’s client work spans the public and private sectors across the GCC and ASEAN. He has designed and led multi‑method leadership programs, combining competency‑based interviews, multi‑source feedback, business simulations, and Hogan personality & reasoning assessment. Mentis programs emphasize measurable business outcomes, capability uplift, and the creation of collaborative learning cohorts supported by mentoring and feedback. Mentis has supported hundreds of multinational companies, NGOs, and regional entities in the GCC with talent evaluation and development programs.
Richard is a trained and certified coach, Situational Leadership® certified practitioner and highly experienced coach and mentor for specialists and leadership navigating career transitions and promotions.
A Chartered Occupational Psychologist (HCPC‑registered; BPS Chartered), Richard has trained and certified thousands of practitioners in personality assessment and evidence‑based talent practices. He is Hogan‑certified (HPI, HDS, MVPI; advanced interpretation) and experienced facilitator multisource feedback. He has partnered as adjunct faculty or facilitator with leading business schools including London Business School, Oxford Saïd, IMD, and Thunderbird.
Richard’s academic work focuses on psychological flexibility (ACT/fACT) and social‑emotional learning at work. As a doctoral researcher at Goldsmiths, University of London (Institute of Management Studies), he is conducting mixed‑methods research exploring how psychological flexibility relates to quality of working life, values‑based action, and leadership development, integrating RCTs, systematic reviews (PRISMA‑aligned). These insights inform Mentis Navigator product design and coaching‑at‑scale methodologies.
Beyond assessment, Richard champions competency development as an organizational capability. He designs journeys that help leaders optimize strengths and neutralize derailers, blending focused practice, mentoring feedback, and network‑centric development through SONAR. His coaching draws on Acceptance & Commitment Training (fACT), compassion‑focused approaches, and solution‑focused models aligned to EMCC/ICF standards, translating science into practical behavior change.
Richard divides his time between product strategy, client advisory, and research, with a growing emphasis on thought leadership and practitioner accreditation through Mentis Academy. He is committed to building an inclusive, data‑literate coaching community across ASEAN and the GCC and to advancing prosocial, values‑based leadershi true to the Mentis promise: Nurture Talent™.
Richard’s client work spans the public and private sectors across the GCC and ASEAN. He has designed and led multi‑method leadership programs, combining competency‑based interviews, multi‑source feedback, business simulations, and Hogan personality & reasoning assessment. Mentis programs emphasize measurable business outcomes, capability uplift, and the creation of collaborative learning cohorts supported by mentoring and feedback. Mentis has supported hundreds of multinational companies, NGOs, and regional entities in the GCC with talent evaluation and development programs.
Richard is a trained and certified coach, Situational Leadership® certified practitioner and highly experienced coach and mentor for specialists and leadership navigating career transitions and promotions.
A Chartered Occupational Psychologist (HCPC‑registered; BPS Chartered), Richard has trained and certified thousands of practitioners in personality assessment and evidence‑based talent practices. He is Hogan‑certified (HPI, HDS, MVPI; advanced interpretation) and experienced facilitator multisource feedback. He has partnered as adjunct faculty or facilitator with leading business schools including London Business School, Oxford Saïd, IMD, and Thunderbird.
Richard’s academic work focuses on psychological flexibility (ACT/fACT) and social‑emotional learning at work. As a doctoral researcher at Goldsmiths, University of London (Institute of Management Studies), he is conducting mixed‑methods research exploring how psychological flexibility relates to quality of working life, values‑based action, and leadership development, integrating RCTs, systematic reviews (PRISMA‑aligned). These insights inform Mentis Navigator product design and coaching‑at‑scale methodologies.
Beyond assessment, Richard champions competency development as an organizational capability. He designs journeys that help leaders optimize strengths and neutralize derailers, blending focused practice, mentoring feedback, and network‑centric development through SONAR. His coaching draws on Acceptance & Commitment Training (fACT), compassion‑focused approaches, and solution‑focused models aligned to EMCC/ICF standards, translating science into practical behavior change.
Richard divides his time between product strategy, client advisory, and research, with a growing emphasis on thought leadership and practitioner accreditation through Mentis Academy. He is committed to building an inclusive, data‑literate coaching community across ASEAN and the GCC and to advancing prosocial, values‑based leadershi true to the Mentis promise: Nurture Talent™.
Professional Profile
Founder & Executive Chairman, Mentis Talent Technologies (since 2003) - Executive Coach & Program Architect (lead evaluator, assessor, and mentor) - Researcher (Goldsmiths, University of London).
What I Do - Design and lead multi‑method leadership evaluation & development programs - Build data‑rich learning journeys that integrate assessment, mentoring, and practice - Advise boards and CHROs on successor pipelines, capability models, and cohort scaling
Domains - Talent Evaluation & Insight • Competency Frameworks • Multi‑source Feedback (90/180/360) • Business Simulations • Personality & Reasoning Assessment • Social‑Emotional Learning • Network‑centric Development • Coaching at Scale
What I Do - Design and lead multi‑method leadership evaluation & development programs - Build data‑rich learning journeys that integrate assessment, mentoring, and practice - Advise boards and CHROs on successor pipelines, capability models, and cohort scaling
Domains - Talent Evaluation & Insight • Competency Frameworks • Multi‑source Feedback (90/180/360) • Business Simulations • Personality & Reasoning Assessment • Social‑Emotional Learning • Network‑centric Development • Coaching at Scale
Signature Programs & Systems
- Mentis Navigator™ Ecosystem:
- OCEANS Personality Navigator (trait profiledevelopment narratives, strengths/risks)
- Competency Navigator 90/180/360 (multisource feedback with Observed‑Interpretive reporting)
- SONAR Network Centrality (mapping collaborative influence and learning networks)
- BRAVO Social‑Emotional Compass (SEL insights for professionals)
- Career Anchors (career drivers and development alignment)
- Learning Journeys: Cohort‑based development with mentoring & focused ACT‑informed practice
- Assessment & Development Centers: Competency‑based interviews, simulations, reasoning tests, and personality profiling for integrated, powerful insights and individual development planning.
Accreditations & Professional Standards
- Chartered Occupational Psychologist (HCPC‑registered – Board Certified; BPS Chartered). BPS RQTU Qualified Assessor.
- Hogan Assessments: HPI, HDS, MVPI; Advanced Interpretation Facilitator (2003 to 2020.
- Multi‑source feedback systems (90/180/360-degree feedback) and competency‑based interviewing and development planning
Speaking & Teaching
Keynotes, executive education, and practitioner training on:
- Psychological flexibility & prosocial leadership
- Competency‑based assessment and
- Observed‑Interpretive reporting
- Scaling mentoring and cohort‑based learning with data
- Navigating derailers and decision‑making under uncertainty

Haris Ali Akbar
Talent Consultant
Haris is a Talent Consultant at Mentis Global, focusing on corporate and executive talent assessments to support succession planning, high-potential mapping, and hiring decisions. In his first year specializing in assessment, he designs and delivers programs that integrate behavioral interviews, business simulations, and psychometric tools to help organizations make evidence-based talent decisions. Drawing on his strong foundation in people development, Haris brings depth to interpreting assessment results and evaluating employee competencies beyond surface-level performance.
Before moving into assessment, Haris spent over five years in learning and development, specializing in soft skills such as leadership, innovation, and communication. His extensive experience designing capability programs and facilitating corporate development and innovation initiatives gives him a developmental lens in assessment work, enabling sharp identification of both strengths and growth opportunities.
Haris is also a professional coach who has achieved ICF Associate Certified Coach (ACC) level, supporting individuals in leadership, career development, and corporate innovation contexts. He is also a candidate for a Master’s in Applied Human Resource Psychology at the University of Indonesia, where his research explores the intersection of personality and learning behavior in the workplace to bridge psychological science and organizational practice.
Before moving into assessment, Haris spent over five years in learning and development, specializing in soft skills such as leadership, innovation, and communication. His extensive experience designing capability programs and facilitating corporate development and innovation initiatives gives him a developmental lens in assessment work, enabling sharp identification of both strengths and growth opportunities.
Haris is also a professional coach who has achieved ICF Associate Certified Coach (ACC) level, supporting individuals in leadership, career development, and corporate innovation contexts. He is also a candidate for a Master’s in Applied Human Resource Psychology at the University of Indonesia, where his research explores the intersection of personality and learning behavior in the workplace to bridge psychological science and organizational practice.

Myles Empacis
Full-stuck Developer
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Richard Overy (“RO”) is a seasoned business transformation executive and leadership consultant with over 25 years of experience at the C-suite level, specializing in customer service, leadership development, and operational excellence. His expertise spans project coordination, business relationship management, and customer satisfaction, with extensive experience across multiple industries, including Travel & Tourism, Financial Services, IT & Professional Services, Telecommunications, FinTech, Utilities, Public Sector, Engineering, and Healthcare. He has led numerous large-scale M&A, MBO, and business transformation initiatives across Europe, EMEA, BRIC, and North America. His strategic advisory work focuses on aligning strategy, culture, and leadership to drive performance and business growth.
Richard is a Principal Consultant at Mentis (since February 2023), where he leads talent evaluation, survey methodologies, and leadership development initiatives. He implements Mentis talent profiling and development solutions to enhance leadership and specialist interpersonal, and self-awareness and utilizes Competency Navigator to align recruitment, performance management, and succession planning with business strategy. His work ensures that talent development efforts drive long-term organizational success through data-driven insights and structured development programs.
In addition to his role at Mentis, Richard holds several consulting, training, and development roles, contributing his expertise across global organizations:
Across these roles, Richard advises businesses on leadership development, cultural transformation, customer experience strategies, and operational improvements, delivering customized training programs and mentoring executives in strategic growth and change management.
Previously, Richard held key executive positions, including:
Managing Director, Phonetics (UK) Ltd (2003-2005)
Group IT & Operations Director, Hoseasons Holidays Group (1979-2003)
His substantial experience in business strategy, customer service excellence, and digital transformation has made him a trusted advisor in optimizing talent, operations, and leadership effectiveness on a global scale.
Business Experience
Richard’s extensive consulting and leadership experience covers a range of industries and international markets. He has successfully designed and delivered customer service strategies, executive coaching programs, cultural transformation projects, and IT system integrations for a wide range of clients.
His key consulting projects include:
Qualifications, Certifications
Richard has 30+ years of experience in leadership development and executive mentoring, specializing in aligning people development programs with business objectives.
Personal Philosophy"I believe that success in business transformation is achieved through people. Effective leadership is about fostering the right culture, developing talent, and aligning business strategy with employee engagement. Whether it’s driving customer service excellence, coaching executives, or implementing large-scale business change, I am committed to helping organizations achieve sustainable growth through strategic leadership, process optimization, and people development."
Other Interests Richard is an active mentor and advisor who enjoys contributing to leadership and business transformation discussions. When he is not consulting or training, he spends time traveling, engaging in business networking, and staying updated on the latest trends in technology and digital transformation.
Richard is a Principal Consultant at Mentis (since February 2023), where he leads talent evaluation, survey methodologies, and leadership development initiatives. He implements Mentis talent profiling and development solutions to enhance leadership and specialist interpersonal, and self-awareness and utilizes Competency Navigator to align recruitment, performance management, and succession planning with business strategy. His work ensures that talent development efforts drive long-term organizational success through data-driven insights and structured development programs.
In addition to his role at Mentis, Richard holds several consulting, training, and development roles, contributing his expertise across global organizations:
- Project Director / Lead Consultant / Trainer / Mentor, Senex Consulting (2005 – Present)
- Senior Consultant, Faze 3 Consulting (2022 – Present)
- Partner, Konsälidön (2019 – Present)
- Trainer, Mercuri International Group (2005 – Present)
Across these roles, Richard advises businesses on leadership development, cultural transformation, customer experience strategies, and operational improvements, delivering customized training programs and mentoring executives in strategic growth and change management.
Previously, Richard held key executive positions, including:
Managing Director, Phonetics (UK) Ltd (2003-2005)
Group IT & Operations Director, Hoseasons Holidays Group (1979-2003)
His substantial experience in business strategy, customer service excellence, and digital transformation has made him a trusted advisor in optimizing talent, operations, and leadership effectiveness on a global scale.
Business Experience
Richard’s extensive consulting and leadership experience covers a range of industries and international markets. He has successfully designed and delivered customer service strategies, executive coaching programs, cultural transformation projects, and IT system integrations for a wide range of clients.
His key consulting projects include:
- Muscat, Oman: Led sales and soft-skills training programs for a major regional bank in compliance with regulatory standards.
- Dubai, UAE: Designed and implemented management development training programs, providing follow-up mentoring for emerging leaders.
- Newport, UK: Developed a Customer Contact Strategy for a FinTech company, integrating CRM, IVR, and outbound dialers to improve operational efficiency.
- Urfa, Turkey: Conducted IT due diligence for a venture capital firm investing in an outsourced financial services contact center.
- Salalah, Oman: Managed the setup of a multi-channel customer service function, sourcing software solutions and leading training initiatives.
- Bristol, UK: Optimized contact center operations for a financial services company, improving customer satisfaction and reducing costs.
Qualifications, Certifications
- BSc in Computer Science & Business Management
- MA in Coaching & Mentoring
- PRINCE2, Agile & Six Sigma
- Certified in GDPR and Sharia compliance
- Expert in workforce management, CRM solutions, and contact center technology
- Advanced knowledge of process improvements and business strategy implementation
Richard has 30+ years of experience in leadership development and executive mentoring, specializing in aligning people development programs with business objectives.
Personal Philosophy"I believe that success in business transformation is achieved through people. Effective leadership is about fostering the right culture, developing talent, and aligning business strategy with employee engagement. Whether it’s driving customer service excellence, coaching executives, or implementing large-scale business change, I am committed to helping organizations achieve sustainable growth through strategic leadership, process optimization, and people development."
Other Interests Richard is an active mentor and advisor who enjoys contributing to leadership and business transformation discussions. When he is not consulting or training, he spends time traveling, engaging in business networking, and staying updated on the latest trends in technology and digital transformation.

Wafa Disi
Executive Master, Consulting and Coaching for Change (INSEAD)
Wafa is an experienced ICF Certified bilingual Executive Coach who works independently and collaborates with various leadership development consultancies in the UAE and the region. Wafa adopts a consulting and coaching approach to enable sustainable and effective change within individuals and groups.
Wafa has been coaching since 2015, working with individual professionals from different hierarchical levels (Juniors up to Executives) and various industries; to improve their effectiveness at work by helping them understand and develop how they take up a role, its authority, responsibilities, accountabilities, challenges, and relationships. Wafa has a genuine interest in working closely with the Youth, supporting them in their personal and professional development as they navigate their career paths with confidence and clarity. As a Coach, she is passionate about improving self-awareness among professionals and encouraging self-acknowledgment and self-responsibility. Wafa also aims, through her coaching, to help improve team dynamics and relationships within an organisation.
Her portfolio includes working on leadership development,talent management, and Emiratizationprojects for prominent government, semi-government, and private organisations in UAE and Saudi such as (ADNOC, ENOC, ADSG, DoE, FAB, MOCAF, MOFA, DIB, DCT, DWTC, Dubai TEC, SAUDIA Airlines, REGA, Mobily, GASTAT, Tawuniya, and others) in collaboration with various consultancies in the region such as (The Talent Enterprise TTE, Talogy, Mentis, Knowledge Group, Front Talent, Taaeen and others).
Wafa was born and raised in Abu Dhabi, lived and worked there since. The city holds a special place in her heart, and she has always felt strong ties to the UAE community and always aims to give back through her work developing and empowering Emaraties. She is an active volunteer at the UAE volunteering platform and has taken part in several initiatives, such as the Special Olympics and the national initiative (Together we are good), to help overcome the Covid-19 impact.
Wafa has over 22 years of industry experience inHR managementand leadership development. Wafa's previous experience includes roles leadingHR functions, corporate and leadership development, and international HR projects. Throughout her years ofcorporate experience, she successfully led and took vital roles in the design and implementation of several key projects in areas such asOrganizational Structureand Development, Leadership Development,Employee Engagement,Career Development,Succession Planning, Talent Management, Performance Management, and Emiratization.
Wafa has been coaching since 2015, working with individual professionals from different hierarchical levels (Juniors up to Executives) and various industries; to improve their effectiveness at work by helping them understand and develop how they take up a role, its authority, responsibilities, accountabilities, challenges, and relationships. Wafa has a genuine interest in working closely with the Youth, supporting them in their personal and professional development as they navigate their career paths with confidence and clarity. As a Coach, she is passionate about improving self-awareness among professionals and encouraging self-acknowledgment and self-responsibility. Wafa also aims, through her coaching, to help improve team dynamics and relationships within an organisation.
Her portfolio includes working on leadership development,talent management, and Emiratizationprojects for prominent government, semi-government, and private organisations in UAE and Saudi such as (ADNOC, ENOC, ADSG, DoE, FAB, MOCAF, MOFA, DIB, DCT, DWTC, Dubai TEC, SAUDIA Airlines, REGA, Mobily, GASTAT, Tawuniya, and others) in collaboration with various consultancies in the region such as (The Talent Enterprise TTE, Talogy, Mentis, Knowledge Group, Front Talent, Taaeen and others).
Wafa was born and raised in Abu Dhabi, lived and worked there since. The city holds a special place in her heart, and she has always felt strong ties to the UAE community and always aims to give back through her work developing and empowering Emaraties. She is an active volunteer at the UAE volunteering platform and has taken part in several initiatives, such as the Special Olympics and the national initiative (Together we are good), to help overcome the Covid-19 impact.
Wafa has over 22 years of industry experience inHR managementand leadership development. Wafa's previous experience includes roles leadingHR functions, corporate and leadership development, and international HR projects. Throughout her years ofcorporate experience, she successfully led and took vital roles in the design and implementation of several key projects in areas such asOrganizational Structureand Development, Leadership Development,Employee Engagement,Career Development,Succession Planning, Talent Management, Performance Management, and Emiratization.

Ahmed Alqaseer
Director — Mentis HR Consultancy LLC (UAE)
Ahmed Alqaseer is a human-capital and organizational effectiveness leader with deep experience spanning public safety and the private sector. As Director at Mentis HR Consultancy LLC in the UAE, he partners with senior executives to design and deliver competency-based talent solutions, leadership assessment and development, and change programs aligned to strategy. Ahmed is known for a calm, outcomes-focused style, strong stakeholder engagement across Arabic and English-speaking environments, and a track record of building high-trust teams that execute.
Earlier in his career, Ahmed served in the Sharjah Police, rising through the ranks to Colonel. Across operational and leadership postings, he led multidisciplinary units, developed officers, and introduced process improvements that enhanced service quality and community outcomes. This frontline-to-boardroom perspective now informs his advisory work—particularly in leadership pipelines, workforce capability, and governance.
Education
Doctorate in Business Administration (DBA), University of Derby, United Kingdom — in progress
Ahmed is currently completing a DBA at the University of Derby, focusing on evidence-based management and the application of practitioner research to organizational performance. His doctoral work strengthens his capability to translate rigorous inquiry into actionable people strategy—spanning leadership development, performance management, and culture change—while evaluating interventions for measurable impact and sustainability.
Earlier in his career, Ahmed served in the Sharjah Police, rising through the ranks to Colonel. Across operational and leadership postings, he led multidisciplinary units, developed officers, and introduced process improvements that enhanced service quality and community outcomes. This frontline-to-boardroom perspective now informs his advisory work—particularly in leadership pipelines, workforce capability, and governance.
Education
Doctorate in Business Administration (DBA), University of Derby, United Kingdom — in progress
Ahmed is currently completing a DBA at the University of Derby, focusing on evidence-based management and the application of practitioner research to organizational performance. His doctoral work strengthens his capability to translate rigorous inquiry into actionable people strategy—spanning leadership development, performance management, and culture change—while evaluating interventions for measurable impact and sustainability.
Certifications & Professional Training
- Hogan Assessments (Advanced Practitioner): Advanced training in the interpretation and administration of Hogan Personality Profiles (HPI, HDS, MVPI), including workshops led by Dr. Robert Hogan in the United States.
- Mentis Navigator Suite: Certified in Mentis assessment and development tools and systems (e.g., Competency Navigator 90/180/360, OCEANS Personality Navigator, SONAR network analytics), applying these to end-to-end evaluation and leadership development programs.
Areas of Expertise
- Leadership assessment & development (competency frameworks, 90/180/360 feedback)
- Talent strategy & workforce planning
- Organizational design, governance & operating model change
- Learning journeys, coaching, and mentoring for emerging and senior leaders
- Stakeholder engagement, community partnership, and public-sector transformation
Professional Highlights
- Director-level advisory across UAE organizations in government, infrastructure, and services
- Command-level leadership experience (Colonel) in Sharjah Police
- Bilingual communicator (Arabic/English) with strong cross-cultural fluency



