Mentis UK EU Privacy Policy
MENTIS TALENT TECHNOLOGIES PTE LTD (“Mentis”) (“Company”, “we”, “us” or “our”) is committed to the protection of your personal data which you have entrusted to us.
We have prepared this Personal Data Protection Policy (“Policy”) on how the Company collects, uses, discloses your personal data under the Singapore Personal Data Protection Act 2012 (PDPA) (“Act”).
For Singapore residents, please read and agree before proceeding further: Mentis Talent Technologies Pte. Ltd Personal Data Protection Policy
For Thailand residents, please read and agree before proceeding further: Mentis Kingdom of Thailand Personal Data Protection
Please note that this Policy may be amended or updated from time to time without notice to reflect the change/s in the applicable data protection laws. We encourage you to take the time to read it.
We have prepared this Personal Data Protection Policy (“Policy”) on how the Company collects, uses, discloses your personal data under the Singapore Personal Data Protection Act 2012 (PDPA) (“Act”).
For Singapore residents, please read and agree before proceeding further: Mentis Talent Technologies Pte. Ltd Personal Data Protection Policy
For Thailand residents, please read and agree before proceeding further: Mentis Kingdom of Thailand Personal Data Protection
Please note that this Policy may be amended or updated from time to time without notice to reflect the change/s in the applicable data protection laws. We encourage you to take the time to read it.
1. Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how Mentis Consulting Limited collects and processes your personal data through your use of this website and our services, including any data you may provide through this website when you sign up to our newsletter, purchase a service or take part in a competition.
Our Services and this website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
Mentis Consulting Limited is part of a group of different legal entities, details of which are set out below (Mentis Group):
This privacy policy aims to give you information on how Mentis Consulting Limited collects and processes your personal data through your use of this website and our services, including any data you may provide through this website when you sign up to our newsletter, purchase a service or take part in a competition.
Our Services and this website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
Mentis Consulting Limited is part of a group of different legal entities, details of which are set out below (Mentis Group):
Entity
Address
Mentis Consulting Limited
86-90 Paul Street London EC2A 4NE
Mentis Human Resource Consultancy
Liberty al soor building level 4 office 404 mina road, PO BOX 24991 Sharjah, United Arab Emirates
Mentis Consulting Co. Limited
8 T-One Building, 20th Floor, Unit 20-104 DD10 Soi Sukhumvit 40, Sukhumvit Rd., Phra Khanong, Khlong Toei, Bangkok 10110
Mentis Talent Technologies Pte. Ltd
51 Goldhill Plaza #07-10/11 Singapore 308900
Agile Wave Technologies Inc.
16F Skyrise 4B, West Geonzon Street, Cebu IT Park, Cebu City, 6000.
This privacy policy is issued on behalf of the Mentis Group so when we mention “we”, “us” or “our” in this privacy policy, we are referring to the relevant legal entity in the Mentis Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a service with us. Mentis Consulting Limited is the controller and responsible for this website.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Full name of legal entity: Mentis Consulting Limited
Email address: support@mentisglobal.com
Postal address: Mentis Consulting Limited 22a St James’s Square, London, SW1Y 4JH, United Kingdom
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Full name of legal entity: Mentis Consulting Limited
Email address: support@mentisglobal.com
Postal address: Mentis Consulting Limited 22a St James’s Square, London, SW1Y 4JH, United Kingdom
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on 08.07.2018. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
Employee Data includes data relating to your employees such as (name, email address, telephone number and job location).
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
Employee Data includes data relating to your employees such as (name, email address, telephone number and job location).
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
apply for our services;
use our services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
• Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU;
(b) advertising networks such as Facebook and Google based outside the EU; and
(c) search information providers such as Google based outside the EU.
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
apply for our services;
use our services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
• Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU;
(b) advertising networks such as Facebook and Google based outside the EU; and
(c) search information providers such as Google based outside the EU.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
(a) Identity
(b) Contact
(b) Contact
Performance of a contract with you
To process and provide your order including:
(a) Provide the Services to you
(b) Manage payments, fees and charges
(c) Collect and recover money owed to us
(a) Provide the Services to you
(b) Manage payments, fees and charges
(c) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(f) Employee data
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(f) Employee data
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business)
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, service experience or other transactions.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see link.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table above.
Internal Third Parties as set out in the Glossary.
External Third Parties as set out in the Glossary.
Specific third parties such as any Hogan, Assessio, Salesforce, Dropbox, Qualtrics, Quickbooks, Worldpay, Microsoft.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Internal Third Parties as set out in the Glossary.
External Third Parties as set out in the Glossary.
Specific third parties such as any Hogan, Assessio, Salesforce, Dropbox, Qualtrics, Quickbooks, Worldpay, Microsoft.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We share your personal data within the Mentis Group. This will involve transferring your data outside the European Economic Area (EEA).
Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
THIRD PARTIES
Internal Third Parties
Other companies in the Mentis Group acting as joint controllers or processors (detail in and provide IT and system administration services and undertake leadership reporting.
External Third Parties
Service providers acting as processors based [Thailand, USA, Dubai] who provide IT and system administration services.
Professional advisers acting as processors including lawyers, bankers, auditors and insurers based in the United Kingdom,Thailand, USA, Dubai who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
Lexicon Limited, Thailand.
Other companies in the Mentis Group acting as joint controllers or processors (detail in and provide IT and system administration services and undertake leadership reporting.
External Third Parties
Service providers acting as processors based [Thailand, USA, Dubai] who provide IT and system administration services.
Professional advisers acting as processors including lawyers, bankers, auditors and insurers based in the United Kingdom,Thailand, USA, Dubai who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
Lexicon Limited, Thailand.
YOUR LEGAL RIGHTS
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Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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Richard Brady is the Founder & Executive Chairman of Mentis Talent Technologies, a Singapore‑headquartered HR EdTech company operating across EMEA and Asia-Pac. He has devoted 35 years to building high‑impact, evidence‑based approaches to talent evaluation, insight, and learning. Richard established Mentis in 2003 with a simple premise: organizations thrive when they nurture talent, not just measure it. Today, that ethos is embodied in the Mentis Navigator ecosystem: OCEANS Personality Navigator, Competency Navigator 90/180/360-degree feedback, SONAR Network Centrality, and the BRAVO Social‑Emotional Compass, providing a coherent, data‑rich pathway from insight to action.
Richard’s client work spans the public and private sectors across the GCC and ASEAN. He has designed and led multi‑method leadership programs, combining competency‑based interviews, multi‑source feedback, business simulations, and Hogan personality & reasoning assessment. Mentis programs emphasize measurable business outcomes, capability uplift, and the creation of collaborative learning cohorts supported by mentoring and feedback. Mentis has supported hundreds of multinational companies, NGOs, and regional entities in the GCC with talent evaluation and development programs.
Richard is a trained and certified coach, Situational Leadership® certified practitioner and highly experienced coach and mentor for specialists and leadership navigating career transitions and promotions.
A Chartered Occupational Psychologist (HCPC‑registered; BPS Chartered), Richard has trained and certified thousands of practitioners in personality assessment and evidence‑based talent practices. He is Hogan‑certified (HPI, HDS, MVPI; advanced interpretation) and experienced facilitator multisource feedback. He has partnered as adjunct faculty or facilitator with leading business schools including London Business School, Oxford Saïd, IMD, and Thunderbird.
Richard’s academic work focuses on psychological flexibility (ACT/fACT) and social‑emotional learning at work. As a doctoral researcher at Goldsmiths, University of London (Institute of Management Studies), he is conducting mixed‑methods research exploring how psychological flexibility relates to quality of working life, values‑based action, and leadership development, integrating RCTs, systematic reviews (PRISMA‑aligned). These insights inform Mentis Navigator product design and coaching‑at‑scale methodologies.
Beyond assessment, Richard champions competency development as an organizational capability. He designs journeys that help leaders optimize strengths and neutralize derailers, blending focused practice, mentoring feedback, and network‑centric development through SONAR. His coaching draws on Acceptance & Commitment Training (fACT), compassion‑focused approaches, and solution‑focused models aligned to EMCC/ICF standards, translating science into practical behavior change.
Richard divides his time between product strategy, client advisory, and research, with a growing emphasis on thought leadership and practitioner accreditation through Mentis Academy. He is committed to building an inclusive, data‑literate coaching community across ASEAN and the GCC and to advancing prosocial, values‑based leadershi true to the Mentis promise: Nurture Talent™.
Richard’s client work spans the public and private sectors across the GCC and ASEAN. He has designed and led multi‑method leadership programs, combining competency‑based interviews, multi‑source feedback, business simulations, and Hogan personality & reasoning assessment. Mentis programs emphasize measurable business outcomes, capability uplift, and the creation of collaborative learning cohorts supported by mentoring and feedback. Mentis has supported hundreds of multinational companies, NGOs, and regional entities in the GCC with talent evaluation and development programs.
Richard is a trained and certified coach, Situational Leadership® certified practitioner and highly experienced coach and mentor for specialists and leadership navigating career transitions and promotions.
A Chartered Occupational Psychologist (HCPC‑registered; BPS Chartered), Richard has trained and certified thousands of practitioners in personality assessment and evidence‑based talent practices. He is Hogan‑certified (HPI, HDS, MVPI; advanced interpretation) and experienced facilitator multisource feedback. He has partnered as adjunct faculty or facilitator with leading business schools including London Business School, Oxford Saïd, IMD, and Thunderbird.
Richard’s academic work focuses on psychological flexibility (ACT/fACT) and social‑emotional learning at work. As a doctoral researcher at Goldsmiths, University of London (Institute of Management Studies), he is conducting mixed‑methods research exploring how psychological flexibility relates to quality of working life, values‑based action, and leadership development, integrating RCTs, systematic reviews (PRISMA‑aligned). These insights inform Mentis Navigator product design and coaching‑at‑scale methodologies.
Beyond assessment, Richard champions competency development as an organizational capability. He designs journeys that help leaders optimize strengths and neutralize derailers, blending focused practice, mentoring feedback, and network‑centric development through SONAR. His coaching draws on Acceptance & Commitment Training (fACT), compassion‑focused approaches, and solution‑focused models aligned to EMCC/ICF standards, translating science into practical behavior change.
Richard divides his time between product strategy, client advisory, and research, with a growing emphasis on thought leadership and practitioner accreditation through Mentis Academy. He is committed to building an inclusive, data‑literate coaching community across ASEAN and the GCC and to advancing prosocial, values‑based leadershi true to the Mentis promise: Nurture Talent™.
Professional Profile
Founder & Executive Chairman, Mentis Talent Technologies (since 2003) - Executive Coach & Program Architect (lead evaluator, assessor, and mentor) - Researcher (Goldsmiths, University of London).
What I Do - Design and lead multi‑method leadership evaluation & development programs - Build data‑rich learning journeys that integrate assessment, mentoring, and practice - Advise boards and CHROs on successor pipelines, capability models, and cohort scaling
Domains - Talent Evaluation & Insight • Competency Frameworks • Multi‑source Feedback (90/180/360) • Business Simulations • Personality & Reasoning Assessment • Social‑Emotional Learning • Network‑centric Development • Coaching at Scale
What I Do - Design and lead multi‑method leadership evaluation & development programs - Build data‑rich learning journeys that integrate assessment, mentoring, and practice - Advise boards and CHROs on successor pipelines, capability models, and cohort scaling
Domains - Talent Evaluation & Insight • Competency Frameworks • Multi‑source Feedback (90/180/360) • Business Simulations • Personality & Reasoning Assessment • Social‑Emotional Learning • Network‑centric Development • Coaching at Scale
Signature Programs & Systems
- Mentis Navigator™ Ecosystem:
- OCEANS Personality Navigator (trait profiledevelopment narratives, strengths/risks)
- Competency Navigator 90/180/360 (multisource feedback with Observed‑Interpretive reporting)
- SONAR Network Centrality (mapping collaborative influence and learning networks)
- BRAVO Social‑Emotional Compass (SEL insights for professionals)
- Career Anchors (career drivers and development alignment)
- Learning Journeys: Cohort‑based development with mentoring & focused ACT‑informed practice
- Assessment & Development Centers: Competency‑based interviews, simulations, reasoning tests, and personality profiling for integrated, powerful insights and individual development planning.
Accreditations & Professional Standards
- Chartered Occupational Psychologist (HCPC‑registered – Board Certified; BPS Chartered). BPS RQTU Qualified Assessor.
- Hogan Assessments: HPI, HDS, MVPI; Advanced Interpretation Facilitator (2003 to 2020.
- Multi‑source feedback systems (90/180/360-degree feedback) and competency‑based interviewing and development planning
Speaking & Teaching
Keynotes, executive education, and practitioner training on:
- Psychological flexibility & prosocial leadership
- Competency‑based assessment and
- Observed‑Interpretive reporting
- Scaling mentoring and cohort‑based learning with data
- Navigating derailers and decision‑making under uncertainty

Haris Ali Akbar
Talent Consultant
Haris is a Talent Consultant at Mentis Global, focusing on corporate and executive talent assessments to support succession planning, high-potential mapping, and hiring decisions. In his first year specializing in assessment, he designs and delivers programs that integrate behavioral interviews, business simulations, and psychometric tools to help organizations make evidence-based talent decisions. Drawing on his strong foundation in people development, Haris brings depth to interpreting assessment results and evaluating employee competencies beyond surface-level performance.
Before moving into assessment, Haris spent over five years in learning and development, specializing in soft skills such as leadership, innovation, and communication. His extensive experience designing capability programs and facilitating corporate development and innovation initiatives gives him a developmental lens in assessment work, enabling sharp identification of both strengths and growth opportunities.
Haris is also a professional coach who has achieved ICF Associate Certified Coach (ACC) level, supporting individuals in leadership, career development, and corporate innovation contexts. He is also a candidate for a Master’s in Applied Human Resource Psychology at the University of Indonesia, where his research explores the intersection of personality and learning behavior in the workplace to bridge psychological science and organizational practice.
Before moving into assessment, Haris spent over five years in learning and development, specializing in soft skills such as leadership, innovation, and communication. His extensive experience designing capability programs and facilitating corporate development and innovation initiatives gives him a developmental lens in assessment work, enabling sharp identification of both strengths and growth opportunities.
Haris is also a professional coach who has achieved ICF Associate Certified Coach (ACC) level, supporting individuals in leadership, career development, and corporate innovation contexts. He is also a candidate for a Master’s in Applied Human Resource Psychology at the University of Indonesia, where his research explores the intersection of personality and learning behavior in the workplace to bridge psychological science and organizational practice.

Myles Empacis
Full-stuck Developer
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Richard Overy (“RO”) is a seasoned business transformation executive and leadership consultant with over 25 years of experience at the C-suite level, specializing in customer service, leadership development, and operational excellence. His expertise spans project coordination, business relationship management, and customer satisfaction, with extensive experience across multiple industries, including Travel & Tourism, Financial Services, IT & Professional Services, Telecommunications, FinTech, Utilities, Public Sector, Engineering, and Healthcare. He has led numerous large-scale M&A, MBO, and business transformation initiatives across Europe, EMEA, BRIC, and North America. His strategic advisory work focuses on aligning strategy, culture, and leadership to drive performance and business growth.
Richard is a Principal Consultant at Mentis (since February 2023), where he leads talent evaluation, survey methodologies, and leadership development initiatives. He implements Mentis talent profiling and development solutions to enhance leadership and specialist interpersonal, and self-awareness and utilizes Competency Navigator to align recruitment, performance management, and succession planning with business strategy. His work ensures that talent development efforts drive long-term organizational success through data-driven insights and structured development programs.
In addition to his role at Mentis, Richard holds several consulting, training, and development roles, contributing his expertise across global organizations:
Across these roles, Richard advises businesses on leadership development, cultural transformation, customer experience strategies, and operational improvements, delivering customized training programs and mentoring executives in strategic growth and change management.
Previously, Richard held key executive positions, including:
Managing Director, Phonetics (UK) Ltd (2003-2005)
Group IT & Operations Director, Hoseasons Holidays Group (1979-2003)
His substantial experience in business strategy, customer service excellence, and digital transformation has made him a trusted advisor in optimizing talent, operations, and leadership effectiveness on a global scale.
Business Experience
Richard’s extensive consulting and leadership experience covers a range of industries and international markets. He has successfully designed and delivered customer service strategies, executive coaching programs, cultural transformation projects, and IT system integrations for a wide range of clients.
His key consulting projects include:
Qualifications, Certifications
Richard has 30+ years of experience in leadership development and executive mentoring, specializing in aligning people development programs with business objectives.
Personal Philosophy"I believe that success in business transformation is achieved through people. Effective leadership is about fostering the right culture, developing talent, and aligning business strategy with employee engagement. Whether it’s driving customer service excellence, coaching executives, or implementing large-scale business change, I am committed to helping organizations achieve sustainable growth through strategic leadership, process optimization, and people development."
Other Interests Richard is an active mentor and advisor who enjoys contributing to leadership and business transformation discussions. When he is not consulting or training, he spends time traveling, engaging in business networking, and staying updated on the latest trends in technology and digital transformation.
Richard is a Principal Consultant at Mentis (since February 2023), where he leads talent evaluation, survey methodologies, and leadership development initiatives. He implements Mentis talent profiling and development solutions to enhance leadership and specialist interpersonal, and self-awareness and utilizes Competency Navigator to align recruitment, performance management, and succession planning with business strategy. His work ensures that talent development efforts drive long-term organizational success through data-driven insights and structured development programs.
In addition to his role at Mentis, Richard holds several consulting, training, and development roles, contributing his expertise across global organizations:
- Project Director / Lead Consultant / Trainer / Mentor, Senex Consulting (2005 – Present)
- Senior Consultant, Faze 3 Consulting (2022 – Present)
- Partner, Konsälidön (2019 – Present)
- Trainer, Mercuri International Group (2005 – Present)
Across these roles, Richard advises businesses on leadership development, cultural transformation, customer experience strategies, and operational improvements, delivering customized training programs and mentoring executives in strategic growth and change management.
Previously, Richard held key executive positions, including:
Managing Director, Phonetics (UK) Ltd (2003-2005)
Group IT & Operations Director, Hoseasons Holidays Group (1979-2003)
His substantial experience in business strategy, customer service excellence, and digital transformation has made him a trusted advisor in optimizing talent, operations, and leadership effectiveness on a global scale.
Business Experience
Richard’s extensive consulting and leadership experience covers a range of industries and international markets. He has successfully designed and delivered customer service strategies, executive coaching programs, cultural transformation projects, and IT system integrations for a wide range of clients.
His key consulting projects include:
- Muscat, Oman: Led sales and soft-skills training programs for a major regional bank in compliance with regulatory standards.
- Dubai, UAE: Designed and implemented management development training programs, providing follow-up mentoring for emerging leaders.
- Newport, UK: Developed a Customer Contact Strategy for a FinTech company, integrating CRM, IVR, and outbound dialers to improve operational efficiency.
- Urfa, Turkey: Conducted IT due diligence for a venture capital firm investing in an outsourced financial services contact center.
- Salalah, Oman: Managed the setup of a multi-channel customer service function, sourcing software solutions and leading training initiatives.
- Bristol, UK: Optimized contact center operations for a financial services company, improving customer satisfaction and reducing costs.
Qualifications, Certifications
- BSc in Computer Science & Business Management
- MA in Coaching & Mentoring
- PRINCE2, Agile & Six Sigma
- Certified in GDPR and Sharia compliance
- Expert in workforce management, CRM solutions, and contact center technology
- Advanced knowledge of process improvements and business strategy implementation
Richard has 30+ years of experience in leadership development and executive mentoring, specializing in aligning people development programs with business objectives.
Personal Philosophy"I believe that success in business transformation is achieved through people. Effective leadership is about fostering the right culture, developing talent, and aligning business strategy with employee engagement. Whether it’s driving customer service excellence, coaching executives, or implementing large-scale business change, I am committed to helping organizations achieve sustainable growth through strategic leadership, process optimization, and people development."
Other Interests Richard is an active mentor and advisor who enjoys contributing to leadership and business transformation discussions. When he is not consulting or training, he spends time traveling, engaging in business networking, and staying updated on the latest trends in technology and digital transformation.

Wafa Disi
Executive Master, Consulting and Coaching for Change (INSEAD)
Wafa is an experienced ICF Certified bilingual Executive Coach who works independently and collaborates with various leadership development consultancies in the UAE and the region. Wafa adopts a consulting and coaching approach to enable sustainable and effective change within individuals and groups.
Wafa has been coaching since 2015, working with individual professionals from different hierarchical levels (Juniors up to Executives) and various industries; to improve their effectiveness at work by helping them understand and develop how they take up a role, its authority, responsibilities, accountabilities, challenges, and relationships. Wafa has a genuine interest in working closely with the Youth, supporting them in their personal and professional development as they navigate their career paths with confidence and clarity. As a Coach, she is passionate about improving self-awareness among professionals and encouraging self-acknowledgment and self-responsibility. Wafa also aims, through her coaching, to help improve team dynamics and relationships within an organisation.
Her portfolio includes working on leadership development,talent management, and Emiratizationprojects for prominent government, semi-government, and private organisations in UAE and Saudi such as (ADNOC, ENOC, ADSG, DoE, FAB, MOCAF, MOFA, DIB, DCT, DWTC, Dubai TEC, SAUDIA Airlines, REGA, Mobily, GASTAT, Tawuniya, and others) in collaboration with various consultancies in the region such as (The Talent Enterprise TTE, Talogy, Mentis, Knowledge Group, Front Talent, Taaeen and others).
Wafa was born and raised in Abu Dhabi, lived and worked there since. The city holds a special place in her heart, and she has always felt strong ties to the UAE community and always aims to give back through her work developing and empowering Emaraties. She is an active volunteer at the UAE volunteering platform and has taken part in several initiatives, such as the Special Olympics and the national initiative (Together we are good), to help overcome the Covid-19 impact.
Wafa has over 22 years of industry experience inHR managementand leadership development. Wafa's previous experience includes roles leadingHR functions, corporate and leadership development, and international HR projects. Throughout her years ofcorporate experience, she successfully led and took vital roles in the design and implementation of several key projects in areas such asOrganizational Structureand Development, Leadership Development,Employee Engagement,Career Development,Succession Planning, Talent Management, Performance Management, and Emiratization.
Wafa has been coaching since 2015, working with individual professionals from different hierarchical levels (Juniors up to Executives) and various industries; to improve their effectiveness at work by helping them understand and develop how they take up a role, its authority, responsibilities, accountabilities, challenges, and relationships. Wafa has a genuine interest in working closely with the Youth, supporting them in their personal and professional development as they navigate their career paths with confidence and clarity. As a Coach, she is passionate about improving self-awareness among professionals and encouraging self-acknowledgment and self-responsibility. Wafa also aims, through her coaching, to help improve team dynamics and relationships within an organisation.
Her portfolio includes working on leadership development,talent management, and Emiratizationprojects for prominent government, semi-government, and private organisations in UAE and Saudi such as (ADNOC, ENOC, ADSG, DoE, FAB, MOCAF, MOFA, DIB, DCT, DWTC, Dubai TEC, SAUDIA Airlines, REGA, Mobily, GASTAT, Tawuniya, and others) in collaboration with various consultancies in the region such as (The Talent Enterprise TTE, Talogy, Mentis, Knowledge Group, Front Talent, Taaeen and others).
Wafa was born and raised in Abu Dhabi, lived and worked there since. The city holds a special place in her heart, and she has always felt strong ties to the UAE community and always aims to give back through her work developing and empowering Emaraties. She is an active volunteer at the UAE volunteering platform and has taken part in several initiatives, such as the Special Olympics and the national initiative (Together we are good), to help overcome the Covid-19 impact.
Wafa has over 22 years of industry experience inHR managementand leadership development. Wafa's previous experience includes roles leadingHR functions, corporate and leadership development, and international HR projects. Throughout her years ofcorporate experience, she successfully led and took vital roles in the design and implementation of several key projects in areas such asOrganizational Structureand Development, Leadership Development,Employee Engagement,Career Development,Succession Planning, Talent Management, Performance Management, and Emiratization.

Ahmed Alqaseer
Director — Mentis HR Consultancy LLC (UAE)
Ahmed Alqaseer is a human-capital and organizational effectiveness leader with deep experience spanning public safety and the private sector. As Director at Mentis HR Consultancy LLC in the UAE, he partners with senior executives to design and deliver competency-based talent solutions, leadership assessment and development, and change programs aligned to strategy. Ahmed is known for a calm, outcomes-focused style, strong stakeholder engagement across Arabic and English-speaking environments, and a track record of building high-trust teams that execute.
Earlier in his career, Ahmed served in the Sharjah Police, rising through the ranks to Colonel. Across operational and leadership postings, he led multidisciplinary units, developed officers, and introduced process improvements that enhanced service quality and community outcomes. This frontline-to-boardroom perspective now informs his advisory work—particularly in leadership pipelines, workforce capability, and governance.
Education
Doctorate in Business Administration (DBA), University of Derby, United Kingdom — in progress
Ahmed is currently completing a DBA at the University of Derby, focusing on evidence-based management and the application of practitioner research to organizational performance. His doctoral work strengthens his capability to translate rigorous inquiry into actionable people strategy—spanning leadership development, performance management, and culture change—while evaluating interventions for measurable impact and sustainability.
Earlier in his career, Ahmed served in the Sharjah Police, rising through the ranks to Colonel. Across operational and leadership postings, he led multidisciplinary units, developed officers, and introduced process improvements that enhanced service quality and community outcomes. This frontline-to-boardroom perspective now informs his advisory work—particularly in leadership pipelines, workforce capability, and governance.
Education
Doctorate in Business Administration (DBA), University of Derby, United Kingdom — in progress
Ahmed is currently completing a DBA at the University of Derby, focusing on evidence-based management and the application of practitioner research to organizational performance. His doctoral work strengthens his capability to translate rigorous inquiry into actionable people strategy—spanning leadership development, performance management, and culture change—while evaluating interventions for measurable impact and sustainability.
Certifications & Professional Training
- Hogan Assessments (Advanced Practitioner): Advanced training in the interpretation and administration of Hogan Personality Profiles (HPI, HDS, MVPI), including workshops led by Dr. Robert Hogan in the United States.
- Mentis Navigator Suite: Certified in Mentis assessment and development tools and systems (e.g., Competency Navigator 90/180/360, OCEANS Personality Navigator, SONAR network analytics), applying these to end-to-end evaluation and leadership development programs.
Areas of Expertise
- Leadership assessment & development (competency frameworks, 90/180/360 feedback)
- Talent strategy & workforce planning
- Organizational design, governance & operating model change
- Learning journeys, coaching, and mentoring for emerging and senior leaders
- Stakeholder engagement, community partnership, and public-sector transformation
Professional Highlights
- Director-level advisory across UAE organizations in government, infrastructure, and services
- Command-level leadership experience (Colonel) in Sharjah Police
- Bilingual communicator (Arabic/English) with strong cross-cultural fluency


